HELP DESK Technical Support IV - Stuttgart

CompanyCSRA, Inc.
Location Stuttgart, Germany
Start Date
Employment TypeFull-Time
Salary$70000
Website
HELP DESK Technical Support IV - Stuttgart

Come join CSRA, Inc. to support our CITS II program in Stuttgart, Germany that represents IT transformation and innovation on a large project with the shared objective to sustain and optimize CONUS and OCONUS mission critical operations.  CITS provides full life-cycle O&M and Engineering support to EUCOM and AFRICOM.  Please send resume and certs directly to Keven DeYoung at keven.deyoung@csra.com or call me at USA +1 (571) 455-6003.

We are seeking Help Desk Technical Support candidates in Stuttgart, Germany.

Perform administrative duties in a Microsoft and Cisco centric environment. Maintains, administers, and troubleshoots end user devices and addresses user requests. Performs troubleshooting and maintenance on network and server equipment related to user requests and incidents. Key end user interface for support organization once escalated beyond Service Desk.   Troubleshoot desktop, printer, scanner, BB’s, perhiperal, network, hardware and software issues. Administer moves, additions, changes, and removals for end user devices in the infrastructure. Manage user/group accounts, to include creation, deletion, validation, and modification (ULAN & SLAN). Satisfy approved user requests for hardware and software. Under direction of appropriate government shared folder owners, create and modify folder access permissions of shared folders. Assist the Telephone Control Officers by entering telephone-related trouble tickets and work orders, interact with telephone service O&M provider (52nd Sig BN), and provide customer feedback on work order scheduling and resolution. Assist documenting and/or scheduling office installation/movement of IT equipment (ULAN/SLAN machines, telephones) as the Customer Rep. 

Provide assistance to the end users by documenting new hardware/software requirements. When determined to be unserviceable in place, remove inoperable equipment and re-install when fixed or replaced. Prepare IT equipment for turn-in as required. Provide assistance to the O&M VTC Team with VTC scheduling and setup in conference rooms. Provide assistance to conference, meeting and exercise coordinators by documenting conference, meeting and exercise C4 Systems IT support requirements. Provide support to Information Assurance, including initial response and triage to Classified Messaging Incidents, etc. Work with escalated support tiers to troubleshoot issues. Follows established processes and procedures. Documents technical fixes or process improvements as required. Create, update and close Remedy trouble tickets. 

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Required Skills

  • Excellent verbal and written communications skills
  • A certification IAW DoD 8570.1 Technical Level II 
  • US Citizenship and Active Secret Clearance

Qualifications / Certifications

  • Excellent verbal and written communications skills
  • A certification IAW DoD 8570.1 Technical Level II 
  • DoD 8570 Compliant (Security+, Net+) 
  • AA or equivalent + 6 yrs related experience in Help Desk technical support

Special Requirements

  • Willingness to work flexible hours
  • Shift work may be required
  • On Call Status may be required
  • Must meet TESA requirements
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Stuttgart, Germany

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